Our Cancellation Policy
- 7 or more days before event day: FULL REFUND (processed within 21 days)
- Within 3-6 days before the event: EVENT CREDIT
- After that: Sorry, no refunds or credits, but we encourage you to invite a friend to take your place!
Unlike many other companies, we take the risk out of registering early for our events with a great cancellation policy. We know you’re often busy and sometimes things come up. If you can’t make it to an event that you have paid for please contact us so we can adjust the bookings and make room for someone else. Our email address and phone number is shown below.
How To Cancel:
Email or call us on 0845 2303199 with the event date/time/session with your name and your email address. If you do this 7 or more days in advance of the event date we will refund 100% of your payment. If you cancel within 3-6 days before the event you will be charged but you will receive an Event Credit you can use toward a future event. You can even transfer this credit to a single friend or associate if you don’t want to use it for some reason! If you cancel the day of the event, you are charged as it’s extremely difficult for us to replace you, however, if you have a friend to take your place that’ll work, just let us know who it is. When the Music Stops strives to offer you the best dating experience possible. This means ensuring we have a full-field of Participants and equal numbers of men and women. If you are a NO-SHOW and do not contact us prior to the event so we can get someone to fill your spot, then your registration fee is non-refundable.
Please be responsible
People who are NO-SHOWS and do not contact us will NOT be accepted into future events! It’s worse than standing someone up, because it’s like standing up a dozen or more people at once! Anyway, if you don’t attend you won’t get to meet all those new people! If something comes up on the way to the event that prevents you from attending (or attending too late) you should still contact us afterwards to ensure a credit is extended, that we do not remove you from our database and that we do not add you to the “Black List”. We take our events seriously and we know your time and the time of everyone who attends is valuable and we respect that. Participants appreciate the fact that by banning people who fail to follow common courtesy helps increase the quality of people who attend. Thanks for your understanding and we are confident you’ll have fun!
Call 0845 2303199 or email us on: [email protected]. If you are entitled to a refund, this will be processed within 21 working days.